REFUND/CANCELLATION POLICY:  We strive to provide our customers with the highest quality products. If you are unhappy with your order notify us within 24 hours of delivery. We will research the issue and once we come to a conclusion, we will notify you. If a refund is in order, you will receive your refund back to your credit card within 5 business days.

We accept weekday cancellations by phone or email (josephsrawdairy@gmail.com) at least 24 hours prior to delivery day. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to our store and stored until further notice from customer. Should you request a future delivery date, you will be held responsible for any additional delivery charge. 

If you have any questions regarding your order and delivery you can contact us at josephsrawdairy@gmail.com

You can always contact us for any return question at josephsrawdairy@gmail.com.

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REFUNDS:
We will notify you once we’ve received your complaint. If approved, you’ll be automatically refunded on your original payment method. Please note it can take time for your bank or credit card company to process and post the refund too.